Shipping policy
SHIPPING POLICY — HOUSE OF DELAILA
Last updated: May 2026
Order Processing All orders are processed within 1–3 business days (Monday–Friday, excluding UK public holidays). Orders placed after 12pm GMT/BST may be processed the following business day. You will receive a confirmation email with tracking information once your order has been dispatched.
UK Shipping
| Service | Estimated Delivery | Cost |
|---|---|---|
| Standard | 2–4 business days | Free |
| Next Day Delivery | 1 business day | £4.00 |
| Free UK Delivery | 2–4 business days | Free on orders over £55 |
European Union Shipping
| Service | Estimated Delivery | Cost |
|---|---|---|
| Standard EU Delivery | 5–10 business days | £9.00 |
| Express EU Delivery | 3–5 business days | £15.00 |
Delivery times may vary by destination. Western EU countries (France, Germany, Netherlands, etc.) typically arrive within 5–7 business days. Eastern EU countries (Romania, Bulgaria, Poland, etc.) may take up to 10 business days.
International Shipping
| Region | Service | Estimated Delivery | Cost |
|---|---|---|---|
| USA & Canada | Standard | 7–14 business days | £12.00 |
| USA & Canada | Express | 5–7 business days | £18.00 |
| Australia & New Zealand | Royal Mail Tracked | 10–14 business days | Calculated at checkout |
Customs & Import Duties (EU & International)Shipments to the EU and other international destinations may be subject to customs duties, import taxes, or fees levied by the destination country. These charges are the responsibility of the customer and are not included in our shipping rates. We recommend checking your local customs regulations before ordering.
Tracking Your Order Once dispatched, you will receive a tracking number by email. You can use this to monitor your delivery via the carrier's website.
Lost or Delayed Parcels If your order has not arrived within the estimated timeframe, please contact us at [your contact email]. We will investigate with the carrier on your behalf. House Of Delaila is not liable for delays caused by customs processing, carrier disruptions, or circumstances beyond our control.
Incorrect Address Please ensure your delivery address is correct at checkout. We are unable to redirect parcels once dispatched. If a parcel is returned to us due to an incorrect address, re-delivery charges may apply.
Contact Us For any shipping enquiries, please contact us at [your contact email] or visit our Contact page.
Once saved, you'll have your Shipping policy covered. The two remaining items are Contact information and the Return & refund policy — want me to draft those as well, or are they already in progress?